WE88 Casino Privacy Policy — Malaysia Member Data Protection

1Introduction

Welcome to the we88 casino Privacy Policy page. We at WE88 Casino understand that your personal information is a trust placed in us, and we take this responsibility very seriously. This Privacy Policy transparently and comprehensively explains how we manage your personal data when you use our platform at we88casino.win.

This document is prepared in accordance with the data protection legal requirements in force in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all information you share with us is handled with full integrity, diligence, and in accordance with the highest international security standards.

By registering and using we88 casino services, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.

2Information We Collect

We88 casino collects various types of information to ensure we can deliver the best, safest, and most personalised service for you. The information we collect falls into two main categories:

Information you provide directly:

• Full name as stated on your official identification document.
• Date of birth and age information for eligibility verification purposes.
• Active email address for account communications and notifications.
• Mobile phone number for two-factor authentication and support.
• Current residential address for KYC verification and legal compliance purposes.
• Copies of identification documents such as your IC, passport, or driving licence for the KYC process.
• Bank account or e-wallet information for the purpose of processing deposits and withdrawals.

Information collected automatically:

• IP address and general location data for security and compliance purposes.
• Device type, operating system, and web browser version used.
• Activity log data including pages visited, login and logout times.
• Transaction history and gaming activity records on the platform.
• Cookie and similar tracking technology data (see Section 6).

3How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. we88 casino does not use your data for any purpose not stated here without first obtaining your consent.

• Account management: Creating, verifying and maintaining your member account, including secure login processes and two-factor authentication.
• Transaction processing: Processing deposits, withdrawals and any other financial transactions quickly and securely through approved payment channels.
• KYC verification: Meeting legal compliance requirements including age verification, identity verification and anti-money laundering prevention.
• Service communications: Sending account notifications, transaction updates, security alerts and relevant promotional information (subject to your communication preferences).
• Platform enhancement: Analysing usage patterns to improve platform features, performance and the overall user experience.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering and any misuse of the platform.
• Customer support: Providing accurate and effective assistance when you contact our support team.
• Legal compliance: Fulfilling legal and regulatory obligations imposed on our platform's operations.

We only process your data on lawful grounds — whether on the basis of a contractual agreement, legal obligation, our legitimate interests, or with your explicit consent.

4Information Sharing with Third Parties

We88 casino takes a highly cautious approach to sharing member data. As a fundamental rule, we do not sell your personal data to any third party for their commercial purposes.

In certain limited circumstances, we may share your information with the following parties:

• Payment service providers: Information required to process financial transactions is shared with licensed payment providers such as FPX processors, DuitNow and e-wallet processors. They are bound by strict confidentiality agreements.
• Game providers: Minimum data required to enable game access is shared with our licensed game provider partners.
• Identity verification services: KYC information is shared with approved third-party identity verification service providers to meet compliance requirements.
• Legal authority: we88 casino will disclose required information to legal authorities, regulatory bodies, or courts when required by law or court order.
• Analytics services: Anonymised and aggregated data may be shared with analytics service providers for platform improvement purposes only.

5Security & Data Protection

We continuously invest in the latest security infrastructure to ensure your personal data is always protected at the highest level. The security measures we employ at we88 casino encompass multiple layers of technical and organisational protection.

• 256-bit SSL encryption: All data transmitted between your device and we88 casino servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions.
• Two-factor authentication (2FA): 2FA is available and strongly recommended for all member accounts to add an extra layer of security during login.
• 24/7 monitoring: Our security system operates around the clock to detect and address any suspicious activity or unauthorised access attempts.
• Encrypted data storage: Sensitive data such as payment information and KYC documents are stored in encrypted form on secure servers with strict access controls.
• Regular security audits: Our platform undergoes periodic independent security audits conducted by qualified third-party cybersecurity experts.
• Staff training: All we88 casino staff who handle member data undergo regular data protection and information security training.

While we take all reasonable precautions, no security system can be guaranteed 100% free from threats. If you suspect any suspicious activity on your account, please contact our support team immediately.

6Cookies & Tracking Technologies

We88 casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Required session cookies: These cookies are essential for the platform's core functions such as login, navigation and session security. The platform will not function properly without these cookies.
• Preference cookies: Allows the platform to remember your settings and preferences such as language selection and display settings for a more personalised experience.
• Analytics cookies: Helps us understand how members use the platform, which pages are most popular and where improvements can be made. This data is collected anonymously.
• Security cookies: Used to detect and prevent fraudulent activity and to keep your login sessions secure.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the we88 casino platform.

7Your Privacy Rights

As a we88 casino member, you have certain rights regarding your personal data under applicable data protection laws. We fully respect and facilitate the exercise of these rights.

• Right of access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data, subject to our legal obligations to retain specific records.
• Right to restrict processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of the data.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, submit a written request to our privacy team via email at [email protected]. We will process your request within 14 business days and provide a comprehensive response.

8Data Retention Period

We88 casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for as long as your account is active and for a specified period after account closure in accordance with legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulations and anti-money laundering requirements.
• KYC Documents: Retained for the period required by applicable compliance laws, typically 5 to 7 years.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained for a longer period as it contains no personally identifiable information.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised using approved procedures.

9Links to Third-Party Websites

The we88 casino platform may occasionally contain links or references to third-party websites or services, such as game providers or payment partners. Our Privacy Policy does not apply to those third-party websites or services.

We88 casino is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing them with any personal information.

10Children's Privacy

The we88 casino platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform should contact us immediately through the available support channels.

11Amendments to the Privacy Policy

We88 casino reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any significant amendments via platform notifications or email.

The "Updated" date shown at the top of this page indicates the date of the last amendment. Your continued use of the we88 casino platform after an amendment takes effect constitutes your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team. We are committed to responding to all privacy enquiries within 14 business days.

• Privacy Email: [email protected]
• Live Chat: Available on the we88 casino platform, 24 hours a day, 7 days a week.
• FAQ: Visit the FAQ us for a quick response.

For data rights requests (access, correction, deletion), please clearly state the type of request, your full name, and your registered email address to expedite the review process.